Finance and insurance, the back end of the auto selling process, is typically where dealerships stand to gain the most out of the sale of a vehicle. Getting those margins higher depends on the people working the dealership, as human resources tend to be the most difficult aspect of managing F&I. Finding the right person to head the department is a matter of knowing what makes a good F&I manager a great one.
The job of an F&I manager is one of pleasing many people. One must comply with bank demands, compliance with the law, and interaction with the growing segment of Web staff dealerships are beginning to employ. That requires personnel who are multi-faceted, able to deal with people and technology on equal grounds….
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