Service Advisor E-Book

Automotive Service Advisor – Digital Edition

 

*Only available in digital format

 

Automotive Service Advisor prepares students to handle all the duties and responsibilities inherent in the position. Students will learn how to interact with customers and keep customer satisfaction to its highest levels. In addition to franchised new-car dealerships, there is a growing demand for graduates in the independent service sector.

A good auto service advisor is not only an asset to a dealership or repair center, but also to the customer. Our expert course teaches students the proper forms of communication, from greeting the customer to following up after service. Being able to interpret customer concerns regarding vehicle mechanical problems, discussing maintenance issues and completing work orders are also covered in depth.

 

*IMPORTANT: All material is for personal use only and is copyrighted by Automotive Dealership Institute, Inc.

Digital Edition of The Encyclopedia of Finance & Insurance Management

Digital Edition of The Encyclopedia of Finance & Insurance Management


Hardbound edition of the Encyclopedia $895 + tax & shipping – SOLD OUT

E-Book Features

  • 772 Pages
  • Easy PDF e-book download
  • Electronic Table of Contents
  • Easy to navigate bookmarks
  • Great reference!

Some Highlights Include:

  • Maximizing Profit
  • Legal Compliance
  • Deal Structuring
  • Prime and Non-Prime Guidelines
  • Credit Bureau Analysis
  • Special Finance Set-Up
  • Internet Department & e-Commerce
  • Menu Presentation & Objection Handling

*IMPORTANT: All material is for personal use only and is copyrighted by Automotive Dealership Institute, Inc.